Privacy Policy

Last Updated: January 2025

Introduction

Win Health, Inc. ("Win.Health," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform" or "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

Account Information

  • Name
  • Email address
  • Password (encrypted)
  • Phone number (optional)
  • Date of birth
  • Gender
  • Geographic location (city, state, ZIP code)

Health and Wellness Information

  • Current weight
  • Goal weight
  • Height
  • Body measurements
  • Health goals and preferences
  • Activity levels
  • Dietary preferences and restrictions
  • Medical conditions (optional, if disclosed)
  • Fitness history

Progress Tracking Data

  • Weekly progress photos
  • Weight logs
  • Activity check-ins
  • Workout logs
  • Meal tracking (if applicable)
  • Self-reported progress updates
  • Journal entries and reflections

Payment Information

  • Credit/debit card information (processed by third-party payment processors)
  • Billing address
  • Transaction history

Prize and Tax Information

  • Social Security Number or Tax ID (for prize winners only)
  • W-9 or tax documentation
  • Bank account information for prize distribution

Communications

  • Messages sent through the Platform
  • Customer support inquiries
  • Survey responses
  • Feedback and reviews
  • Comments and ratings of other users' transformations

1.2 Information Collected Automatically

Device Information

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • IP address
  • Browser type and version

Usage Information

  • Pages and features accessed
  • Time and date of visits
  • Time spent on pages
  • Click patterns and navigation paths
  • Search queries
  • Interaction with other users
  • Rating patterns and behavior
  • Referral sources

Location Information

  • Approximate location based on IP address
  • Precise location (if you grant permission)
  • Location history

Cookies and Tracking Technologies

  • Session cookies
  • Persistent cookies
  • Web beacons and pixels
  • Local storage
  • Analytics identifiers

1.3 Information from Third Parties

Social Media

If you connect your social media accounts:

  • Profile information
  • Friends list
  • Content you share from our Platform
  • Social media activity related to Win.Health

Partner Services

From GLP-1 providers and other partners:

  • Referral conversion data
  • Service enrollment status
  • Program completion information

Wearable Devices and Apps

If you connect fitness trackers or health apps:

  • Activity data (steps, exercise, calories)
  • Sleep data
  • Heart rate and biometric data
  • GPS and location data from workouts

2. How We Use Your Information

2.1 Platform Operations and Services

We use your information to:

  • Create and maintain your account
  • Assign you to weekly cohorts
  • Process check-ins and track progress
  • Calculate points and leaderboard rankings
  • Facilitate the transformation rating system
  • Enable social features and community interaction
  • Process payments and subscriptions
  • Distribute prizes to winners
  • Provide customer support
  • Send transactional communications
  • Enforce our Terms of Service

2.2 Personalization and Improvement

We use your information to:

  • Personalize your experience and content
  • Recommend challenges and activities
  • Match you with appropriate cohorts
  • Suggest relevant partner services
  • Improve our algorithms and features
  • Conduct analytics and research
  • Test new features and functionality
  • Understand user behavior and preferences

2.3 Marketing and Communications

We use your information to:

  • Send promotional emails and notifications (with your consent)
  • Share platform updates and news
  • Provide educational content
  • Advertise partner services that may interest you
  • Conduct surveys and request feedback
  • Display targeted advertisements

2.4 Safety and Compliance

We use your information to:

  • Verify identity and eligibility
  • Detect and prevent fraud
  • Monitor for prohibited content
  • Enforce community guidelines
  • Comply with legal obligations
  • Respond to legal requests
  • Protect our rights and property
  • Ensure platform security

3. How We Share Your Information

3.1 Public Information on the Platform

The following information is visible to other users:

  • Your first name and last initial (or username)
  • Profile photo (if provided)
  • Progress photos you submit
  • Weight loss progress (may be displayed in aggregate)
  • Leaderboard rankings
  • Achievements and badges
  • Cohort participation
  • Transformation ratings you receive

You can control some visibility settings in your account preferences.

3.2 Service Providers and Business Partners

We share information with third-party vendors who assist with:

  • Technology Infrastructure (cloud hosting, database management)
  • Payment Processing (Stripe, fraud detection services)
  • Marketing and Communications (email and SMS providers)
  • Customer Support (help desk software)
  • Partner Services (GLP-1 providers, telehealth platforms)

3.3 Legal Requirements

We may disclose your information when required to:

  • Comply with laws, regulations, or legal process
  • Respond to government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity

4. Data Retention

We retain your information for as long as your account is active and as needed to provide services. When you delete your account, most personal information is deleted within 90 days. Some information is retained for legal compliance (e.g., tax records, transaction history).

5. Your Privacy Rights and Choices

5.1 Account Access and Updates

You can access and update your information by:

  • Logging into your account settings
  • Contacting customer support
  • Requesting data export

5.2 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email
  • Adjusting notification settings in your account
  • Contacting us at [email protected]

5.3 State-Specific Rights

Depending on your U.S. state of residence (California, Virginia, Colorado, Connecticut, Utah, etc.), you may have additional rights including the right to access, delete, correct, and opt out of certain data processing activities.

5.4 Exercising Your Rights

To exercise your privacy rights:

  • Email: [email protected]
  • We will respond within 45 days (may extend to 90 days for complex requests)

6. Data Security

We implement reasonable security measures including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure payment processing (PCI-DSS compliant)

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly.

8. U.S.-Only Service

Win.Health services are available exclusively to residents of the United States. Access from outside the United States is prohibited. All data is stored and processed exclusively in the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email or in-app notification. Your continued use after changes indicates acceptance of the updated Privacy Policy.

10. Contact Information

For privacy questions or concerns:

This Privacy Policy should be read in conjunction with our Terms of Service.